Reference

How avatar808 Handles Your Personal Information

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with care. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data ProtectionDANA · OVO · GoPay TransactionsYour Right to Access & DeleteIndonesia-Region CoverageSecure Account Handling
avatar808 How avatar808 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption on every page and every transaction, so data moving between your device and our servers stays protected. Session cookies keep you logged in across your mobile browser and desktop without asking you to re-enter your credentials each time — you can clear these from your browser settings at any point. Account access is protected by OTP verification sent to your registered phone number; if you notice a login you did not make, contact support immediately and we will lock the account while we investigate.

Data Retention

We keep your account and transaction data for as long as your account is active and for a reasonable period after closure to handle any outstanding disputes or audit requirements.

Cookie Controls

We use session and functional cookies only. No advertising tracking cookies are placed without your knowledge. You can manage cookie preferences through your browser at any time.

Account Security

OTP login verification is active on every account. If your registered phone number changes, update it through account settings before your next deposit or withdrawal.

Data Requests

You can request a copy of the data we hold on you, or ask us to delete your account data, by contacting support through live chat or email from your registered address.

CONTACT OUR TEAM

Reach Us About Your Privacy

Team online

Live Chat

Open the chat window from your account dashboard any time you have a question about your data, a deletion request, or a correction to your registered details.

Email Support

Send your privacy request to our support address from the email linked to your account. We aim to respond within a reasonable timeframe on business days.

Account Settings

Some data — like your phone number and linked wallet — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data

Here are the questions we hear most often about how avatar808 handles account and payment data. If your question is not covered here, reach out through live chat.

We collect your name, email, phone number, and the wallet details you use — such as your DANA, OVO, or GoPay account ID — to verify your identity and process transactions.

We share only the minimum data required with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

We retain your data for a reasonable period after account closure to resolve any open disputes or meet internal audit requirements, then delete it in line with our retention schedule.

Yes. Contact us through live chat or email from your registered address and we will provide a summary of the personal data linked to your account within a reasonable timeframe.

Log in, go to account settings, and update your phone number or linked wallet directly. For security, OTP verification is required to confirm any changes to your contact details.

We use session and functional cookies to keep you logged in and remember your preferences. You can clear or block them through your browser settings; this may affect your login experience.